We frequently see curious, well-meaning strangers approach the owner of a service dog and ask them questions about their situation. They rarely mean any disrespect, but many of the questions are very personal. Some may even sound rude to the owner. If that’s not convincing enough, remember that most of these questions are technically illegal based on ADA regulations.
If you’re a business owner and someone enters your workplace with a service dog, you will likely recognize them by their focused, disciplined, non-reactive behavior or vest.
The only two questions you may legitimately ask are:
- Is the dog a service animal because of his owner’s disability?
- What duty has the dog been trained to perform?
You may not ask about the person’s disability, medical records, special identification, or training documents for the dog or ask that the dog demonstrate its ability to perform the task. Remember, there is no such thing as ‘service dog papers’.
Service dogs make a big difference in the lives of their owners. However, that doesn’t mean that their owners are always willing to have a conversation with anyone who wants to ask them about their companion. Most of the time, they just want to run a quick errand and go home, just like you. So don’t be offended if the answers are short or non-existent!
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